Communication · 6 min
Unified inbox
Manage workspace email and supported social direct messages from one conversation view.
Connected channels
Inbox combines workspace email with supported social direct messages. Social conversations appear when the relevant accounts are active for the workspace.
Email folders
- Inbox for received conversations
- Drafts for unfinished messages
- Sent for delivered messages
- Archive for retained completed conversations
- Trash for removed messages
Find and reply
Search threads, open the conversation, and reply from the connected channel. If a channel is unavailable, Inbox reports the configuration issue.
Last updated August 24, 2026
Social direct messages
Supported social messages can include Instagram, Facebook, Telegram, or X when those accounts are available for the workspace.