Tickets

Create and triage tickets

Create a ticket manually or through the supported inbound email flow. Add a useful title and description, then set the owner, priority, and current status.

Statuses and priorities

• Statuses include open, in progress, resolved, completed, cancelled, and closed
• Priorities include low, medium, high, and urgent
• Filters and sorting focus the queue
• Assignments make ownership explicit

Collaborate on a ticket

Use comments and attachments to keep the working history on the ticket. Updates appear in real time, and worklogs can record time spent resolving the request.

Close the loop

Resolve or close a ticket only after verifying the outcome. Preserve the final explanation so future reviewers understand what changed.